Last Updated: 11th June, 2026

1. Introduction

ACAZA is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit enquiries, book holiday homes, purchase or rent properties, or use our property management services.

2. Information We Collect

We may collect:

Personal Information

• Full Name
• Email Address
• Phone Number
• Nationality
• Property Preferences
• Passport or Emirates ID details (where legally required)
• Payment Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Tracking Data

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange property viewings
• Process bookings and transactions
• Provide property management services
• Improve website performance
• Send relevant marketing communications
• Comply with UAE legal and regulatory requirements

4. Information Sharing

We may share information with:

• Property owners
• Developers
• Government authorities
• Regulatory bodies
• Service providers and contractors
• Payment processors

We never sell personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

6. Cookies

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Remember user preferences

Users can disable cookies through browser settings.

7. Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Request deletion where legally permissible
• Withdraw marketing consent

8. Contact Us

For privacy-related enquiries:

ACAZA Real Estate & Holiday Homes Email: info@acaza.ae
Phone: +971 50 691 612

Terms & Conditions

1. Acceptance of Terms

By using this website, you agree to these Terms & Conditions.

2. Property Information

Property listings, descriptions, images, pricing, and availability are provided for informational purposes only and may change without notice.

ACAZA does not guarantee the accuracy of all listing information and recommends independent verification before entering into any transaction.

3. Holiday Home Bookings

Guests agree to:

• Provide accurate information
• Follow house rules
• Comply with UAE laws
• Respect property and community regulations

ACAZA reserves the right to refuse bookings that violate applicable regulations.

4. Payments

All payments must be made through approved payment channels.

Applicable taxes, fees, security deposits, and tourism charges may apply.

5. Limitation of Liability

ACAZA shall not be liable for:

• Indirect or consequential damages
• Third-party service interruptions
• Delays caused by force majeure events
• Losses resulting from inaccurate information provided by users

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is owned by ACAZA or licensed to ACAZA.

Unauthorized reproduction is prohibited.

7. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Holiday Home Booking Policy

Booking Confirmation

Bookings are confirmed only upon receipt of payment and written confirmation from ACAZA.

Check-In & Check-Out

• Standard Check-In: 3:00 PM
• Standard Check-Out: 11:00 AM

Early check-in and late check-out are subject to availability.

Security Deposit

A refundable security deposit may be required depending on the property.

Occupancy

Only registered guests may stay in the property.

Conduct

Parties, illegal activities, and excessive disturbances are strictly prohibited.

Violation may result in immediate termination of the booking without refund.

Cancellation & Refund Policy

Guest Cancellation

• More than 30 days before arrival: Full refund less processing fees.
• 15–30 days before arrival: 50% refund.
• Less than 15 days before arrival: No refund.

No-Show

No refunds will be issued for no-shows.

ACAZA Cancellation

If a property becomes unavailable due to unforeseen circumstances, ACAZA will offer:

• Alternative accommodation; or
• Full refund.

Refunds are processed within 7–14 business days.

Property Management Terms

Owner Responsibilities

Property owners agree to:

• Provide accurate property information
• Maintain legal ownership documentation
• Ensure compliance with Dubai regulations

ACAZA Responsibilities

ACAZA may provide:

• Guest management
• Marketing and listing services
• Cleaning coordination
• Maintenance coordination
• Revenue reporting
• Check-in and check-out management

Fees

Management fees and commissions shall be governed by separate management agreements.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and user experience.

Types of Cookies We Use

• Essential Cookies
• Performance Cookies
• Analytics Cookies
• Marketing Cookies

Users may control cookie preferences through browser settings.